Doing things properly, responsibly and with care.
We are committed to providing safe, comfortable accommodation while acting responsibly towards the people we support, the partners we work with and the communities around us.
Net Zero Commitment
Practical steps to reduce our carbon footprint and support a greener future.
Modern Slavery Policy
A zero-tolerance approach to exploitation, forced labour and human trafficking.
Data Protection & Privacy
How we handle personal information carefully, securely and responsibly.
Our Commitment to a Greener Future
We care about the homes we provide and the communities we support. We also understand the importance of doing our bit to protect the environment.
As an accommodation provider, we know that running safe, comfortable homes uses energy, water, heating, maintenance, cleaning and transport. That is why we are committed to reducing our carbon footprint and supporting the UK’s goal of reaching Net Zero Carbon by 2050.
What we’re doing
✓ Improving energy efficiency across our homes
✓ Using LED lighting and energy-efficient appliances where possible
✓ Encouraging responsible use of heating, electricity and water
✓ Using local suppliers and contractors where practical
✓ Reducing unnecessary travel by planning maintenance carefully
✓ Reusing furniture and equipment where suitable
✓ Improving recycling and reducing waste
✓ Using digital systems to reduce paper and printing
Our aim is to provide safe, comfortable and well-managed accommodation while helping to create a cleaner, greener and more sustainable future for the people and communities we support.
Modern Slavery Policy
We are committed to acting ethically, responsibly and with care in everything we do.
We believe everyone has the right to be treated fairly, safely and with dignity. We have a zero-tolerance approach to modern slavery, human trafficking, forced labour, exploitation and any form of abuse within our business or supply chain.
Our commitment
✓ Treating people fairly and with respect
✓ Working only with trusted suppliers and contractors
✓ Taking concerns seriously and acting quickly where needed
✓ Promoting safe and responsible working practices
✓ Avoiding suppliers or contractors linked to exploitation
✓ Encouraging staff, contractors and partners to report concerns
Where possible, we aim to work with reputable local businesses who understand their responsibilities and operate safely, fairly and legally.
Data Protection & Privacy Policy
We respect your privacy and are committed to keeping personal information safe.
As an accommodation provider, we may collect and use personal information when people contact us, make an enquiry, are referred to us, stay in our accommodation, work with us or provide services to us.
How we use information
✓ Responding to enquiries
✓ Arranging and managing accommodation
✓ Managing repairs, inspections and safety checks
✓ Communicating with residents, landlords, contractors and partners
✓ Processing payments, invoices and accounts
✓ Meeting legal, regulatory and safeguarding responsibilities
We only share personal information where it is necessary and appropriate. We do not sell personal information.
Contact us: For questions about how we handle personal information, please contact Neighbourhood Housing via info@neighbourhoodhousing.co.uk.
Complaints Procedure
We aim to provide a high standard of accommodation and service at all times. If something goes wrong, we want to know so we can look into it properly, put things right where needed and improve the way we work.
How to make a complaint
Step 1 – Raise the issue with us
Please contact us as soon as possible with details of your complaint, including your name, contact details, property address if relevant, what has happened and what outcome you are looking for.
Step 2 – Acknowledgement
We will acknowledge your complaint within 3 working days and confirm who will be reviewing it.
Step 3 – Investigation and response
We will review the information provided, speak to any relevant team members, contractors or partners where needed, and aim to provide a written response within 10 working days. If we need longer, we will let you know and explain why.
Step 4 – Escalation
If you are not satisfied with our response, you can ask for the complaint to be reviewed by a senior member of the team. We will aim to provide a final response within 10 working days of the escalation request.
Complaints contact: Please email info@neighbourhoodhousing.co.uk with the subject line Complaint.
We will treat complaints fairly, confidentially and respectfully. Making a complaint will not affect the way we treat you or the service we provide.
